Refund policy

RETURNS/ REFUNDS

Returns are accepted on our existing stock of custom one-of-a-kind items if you notify us directly via email within 7 days of delivery to receive instructions. Items must be returned unworn in original condition, insured with tracking number provided.

Any questions, email us.

For our Punk Majesty Streetwear items made by our manufacturers when ordered: Since each of our items is created for you at the time you order, no returns, exchanges or refunds can be done unless the item has a defect. We ask that you read the product information and size charts before you place your order. 

In the event your product is damaged or defective, please submit a Return Form within seven (7) days of delivery of the damaged or defective product and you must provide reasonable proof to us of such damage or defect. We will promptly review your correspondence in order to determine whether such damage or defect warrants a refund. We will inform you of the manufacturer’s decision to approve or deny your request with an explanation of its decision.

Should the return be considered a defect, the manufacturer reserves the right to investigate and conduct a thorough analysis of the defect, which may include sending the defective merchandise to them before a decision can be made. For defective products, the manufacturer will offer a pre-paid shipping label and the merchandise must be shipped within seven (7) days of the issued pre-paid label date. Failure to send back the merchandise within seven (7) days of receiving the shipping label will disqualify the order from the review process and a refund will not be issued.

Manufacturer will not honor defect requests which are attributed to your size concerns.

Before submitting for a return, please note the following:

  • Packaging and product returning must be in original form. Dirty or worn clothing with missing tags/labels are not eligible. Washed clothing is not eligible for return.
  • Review our sizing charts before orders are placed to ensure our sizing meets your product requirements for your customers. 
  • Returns related to carrier delays may be honored contingent on the method of shipping selected with the order and is not due to an insufficient address or address error.

Should any of the information listed above be incomplete or inaccurate, the return processing will be delayed.